30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all non-consumable products. To be eligible for a refund, the following conditions must be met:

For Oarno OxyLift:

  • The product must be returned in full working condition.
  • All original components must be included: charging cable and charging base.
  • The original box must be in re-sellable condition, free of tape, writing, or damage.

For Oarno OxyPod:

  • Items must be unused and unopened
  • The box must be in re-sellable condition.

For Free Gift Items:

  • Any complimentary items received as part of your order must be unused and unopened
  • If these items are not returned in their original condition, the retail value of the item(s) will be deducted from your total refund.

General Return Conditions

  • Any complimentary items received as part of your order must be unused and unopened
  • If these items are not returned in their original condition, the retail value of the item(s) will be deducted from your total refund.

Return Process

To initiate a return, please click here or reach out to our customer support team at [email protected].

If your return is approved, we will provide detailed return instructions.

Please note:

  • Return shipping costs are the responsibility of the customer
  • Items sent back without prior approval will not be accepted.

Please allow up to 10 business days for processing after your return is received. We can only process returns for products sold on Oarno.com. International orders with unpaid custom fees are not eligible for return.

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

12-Month Limited Warranty

Thank you for choosing Oarno OxyLift. We are committed to providing quality products and offer a 12-month limited warranty, effective from the date of delivery.

Warranty Coverage

This warranty applies to Oarno OxyLift device and covers:

  • Manufacturing defects
  • Functional malfunctions not caused by user error or misuse

If a covered issue arises during the warranty period, we will repair or replace the device at no cost to you.

Exclusions

This warranty does not cover:

  • Accidental damage, including drops or impacts
  • Water or liquid exposure
  • Cosmetic wear or normal aging of the product
  • Damage from misuse, improper handling, or unauthorized modifications or repairs

Oarno OxyPods

The exchangeable OxyPods are not covered under this warranty. These are consumable item and are designed to be replace after every use. Replacement OxyPods are available for purchase on our website.

How to Submit a Warranty Claim

To initiate a warranty claim, please click here or email [email protected] with:

  • Your order number
  • A description of the issue
  • Photo or video evidence of the defect

We reserve the right to assess the product before confirming coverage under the warranty.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately here or email [email protected] so we can evaluate the issue and arrange a resolution.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days. Please note, your financial institution may require additional time to complete the transaction.

If more than 15 business days have passed since your refund approval, please contact us  here or email [email protected].